Warranty & Return Policy

Warranty and Return

>45 Day Money Back Guarantee>Size issue (the item does not fit)
>How to request warranty (return, repair and refund)>The product is not faulty, can I return it?
>Dead on Arrival (DOA)>Notes about refunds
>One Year Free Repair Warranty>Lifetime Technical Support
>Missing items, wrong items or package sent


>>45 Day Money Back Guarantee

1. In the unlikely situation that your product is faulty, you can send it back for a refund within 45 days of receiving it. Return shipping reimbursement is unavailable.

2. If the product works (but you do not wish to retain it) you can also send it back within a 45 day period for a refund. Return shipping reimbursement is unavailable.



>>How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty for a full compensation.

If your item has an issue, please contact us to get a RMA form.

Please follow the warranty process:

1.Please describe the problem with your item in details(what happened and when?) stating your order number and product code ( sku number).

2.Please tell us what steps you have already taken to solve the issue.

3.Please give us the item code indicated on the outer package.

4.Please send us clear picture or video of the defects in good lighting.

PS: Ideally, the photos/videos should be clear and focused, under good lighting conditions, and taken at close and medium distance. We will do our best to help you.



>>Dead on Arrival (DOA)

Contact our Support Center for RMA authorization, within 5 days of receiving the item, and ship the product back via the least expensive method. 

The item will be exchanged with a replacement upon all details received (pictures/videos).



>>One Year Free Repair Warranty

Unless otherwise noted on the product page, product warranty is one year counted from the date of purchase.

Within one year of the purchase date, buyers can return items for free repairs. Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.



>>Missing items, wrong items or package sent

Please be sure to open the parcel and check the contents before signing for the package.

Please follow the warranty process:

1) Contact us with your order number along with the product code (sku number)

2) Please send us clear picture of the outer package and the item (if applicable)

Solutions: 

-If we haven't sent the item by mistake, we will resend the missing item/accessory for free within the warranty period.

-If we have shipped the wrong item: We will either refund you in full or dispatch an item with an alternative item (if applicable).

-If you have purchased the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange. Shipping fees to return the item(s) to our warehouse and to resend a replacement will be covered by customer both ways.



>>Size issue (the item does not fit)

In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart on the product before ordering.

We consider the size is wrong, if we observe a difference of 3cm (or 1.8 inch ) between the item received and the size displayed in the size chart.

Please follow the warranty process: 

1 )Contact us stating your order and item code 

2 ) Please send clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos/videos should then be submitted to the after sales team. We will provide a reply as soon as possible. Normally it will take 2-3 business days.

Solutions: 

-If we shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).

-If you chose the wrong size, we will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. You will be responsible for the shipping fees both ways. Please ship the package to the address provided by the after sales team along with the RMA form. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.



The product is not faulty, can I return it?

We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.

Shipping fees will be covered by you for shipping both ways. 

Please contact us within 15 days after you received the product.

Note: For health reasons certain adult and clothing products cannot be returned if opened.



Notes about refunds

Globalebuy refunds are made on your original payment method. If you have emailed us for a refund, once we have approved it your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.

Payment Method        Refund Time Once Approved
PayPal Express CheckoutWithin one business day
Boleto, Qiwi, Webmoney, iDEAL, gyropay, POLi payment.2-3 business days
Western Union Wired PaymentWithin 4 working days
Credit CardRefund within one business, but bank processing may take 2-3 weeks to show in your account



Lifetime Technical Support

Reliable, helpful and flexible, Globalebuy offers basic technical support over the lifetime of your piece of gear. Buy with confidence and enjoy the support you deserve.