Shipping FAQ

Shipping FAQ

>How Can I Trace My Order?>Is Shipping Included in The Prices?
>How Do I Change My Delivery Address?>How Do I Cancel An Order?
>Why Didn't I Get A Tracking Code?>What Is Split Shipped?
>How Long Will It Take For Delivery?>How Do I Get My Order Status?


>>How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse.

Processing: You can check the status in your order status page.

Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages, as well as the website where you can trace your order. Tracking information is also available in your order status page.

Orders under $25 using Free Super Saver Shipping will not have a tracking code; you can estimate delivery based on the estimated delivery times chart.


>>How Do I Change My Delivery Address?

once it is shipped we cannot change the address. Contact Us Now

Please contact us as soon as you realize you need to change the delivery address, as


>>Why Didn't I Get A Tracking Code?

Standard Shipping offers free shipping, however orders under $25 using this method will not have a tracking code.

If you used one of our other shipping methods, or your order is over $25 using Free Super Saver Shipping, and you have not received a tracking code, check your order status, it may have not been shipped yet. You will be emailed the tracking code when the order is made.

Still Haven’t received your tracking code? Please Contact Us.


>>How Long Will It Take For Delivery?

Total delivery time is split into two parts.

1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items. 

2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination, this table shows delivery times for every shipping method and warehouse. 

Out Of Stock Split Shipping: If an item is not in stock, when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped seperately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.


>>Is Shipping Included in The Prices?

If the product's name includes 'free shipping', then you will not need to pay for shipping cost. Not every product has free shipping, and it also varies from country to country.

For products without‘free shipping’you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart, and then click to the check out page. Then you can find shipping prices for different shipping services.


>>How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel, as once it is shipped we cannot change the address. Contact Us Now

Once it is shipped you can return it to us once it arrives for a partial refund within 15 working days.


>>What Is Split Shipped?

If an item is not in stock when the order is placed, processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first. Then, when the others are in stock, they will be sent separately.


>>How Do I Get My Order Status?

You can find out about your order's status in your user's center order status page.